Top 10 Things the National Chains Don’t Want You to Know

    1. Their number 1 priority is their shareholders, not you their customer. This includes the local managers who have stock options. The more revenue, the higher the share price, the more their stock options are worth.
    2. Their route people are commission based so they have an incentive to overstock you. Their route personnel may get a higher commission rate to charge you for their frequent loss and damage charges. That’s more money in the route person’s pocket every time they charge you their high rates for loss, damage, prep, name, and emblems.
    3. Their salesperson won’t give you a weekly total on their quote. They want you to focus on the low unit price and not on all those other fees they are going to be adding on.
    4. The low prices they quote you won’t stay that way for long. They have multiple price increases every year. Price increase notices are in the fine print at the bottom of the invoice. They hope you don’t see it.
    5. Customers can opt out of the off-cycle price increase by telling them they don’t want the price increase. This has to be done within 10 days of receiving the price increase notice. Otherwise you are stuck with it.
    6. Anything the salesperson says (and sometimes even when it is writing) is not binding because the salesperson can’t modify the agreement.
    7. Their most profitable time is when you have employee turnover. It is the easiest time to charge you their high rates, sometimes exorbitantly high rates, for loss and damage. Plus, they get to charge their high rates for garment preparation, names, and emblems for your newly hired employees.
    8. Their costly garment maintenance programs don’t cover everything. They still get to bill you.
    9. They have bar codes on their garments but they won’t give you any information on how old the garment is. You wouldn’t be too happy if you knew that you paid rent for many years on a garment only to have them charge you full price for loss or damage.
    10. Their policies and procedures are all set by the corporate office not by the local office. Most local managers usually can’t deviate from them.

*Each of these items may not apply to all of the national chains.